Senior Customer Support - Rummy & Poker

Job Category : Customer Support & Account Management

Experience : 6+ Years

PREFERRED SKILLS

• Min 6+ Years experience in Customer Support Sales with at least 3 years of experience in Rummy / Poker Customer Support
• Deals with investigation of Cash withdrawal, deposit and Chargeback transactions.
• Prior experience in Sales and Business Development across diverse verticals including gaming, entertainment etc.
• A keen interest in and knowledge of the online gaming sector
• Strong communication, customer management and interpersonal skills
• Ability to present and influence credibly and effectively at all levels of the organization
• Must be able to work well with high targets and under pressure
• Must be creative and adaptable to the changing market trends

Knowledge of Hindi is must.


RESPONSIBILITIES 

• Play a fundamental role in setting up new businesses’ accounts; take responsibility for the effective on-boarding of B2C customers.
• Key member of the Pilot Process Team for setting up new process, create documentation & be capable of training the new team members.
• Operate as a lead point of contact for any and all matters specific to your customers
• Build and maintain long lasting customer relationships
• Develop a trusted advisor relationship with Customers
• Ensure timely and successful delivery of our solutions/ products according to the customer needs and objectives
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed
• Communicate clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders 

QUALIFICATIONS

Bachelor Degree any stream  

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

Hyderabad

Grid Logic Software Private Limited
500034 Hyderabad Directions info@gridlogic.in +91 040 23332727 View page

Workplace & culture

We are passionate about all that we do – our products, our company, our markets, our industry and everything in between. What keeps us close to each other is a shared intense desire to bring the best into the world and having fun while we’re at it! 

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email
@gridlogic.in
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