Customer Support Associate

Job Category : Customer Support 

Experience : 4+ Years

PREFERRED SKILLS

• Min 4 Years experience in Sales Outbound Customer Support for India region• Knowledge of investigation of Cash withdrawal, deposit and Chargeback transactions. • Prior experience in Sales and Business Development across diverse verticals including gaming, entertainment etc. • A keen interest in and knowledge of the online gaming sector • Strong communication, customer management and interpersonal skills • Ability to present and influence credibly and effectively at all levels of the organization • Must be able to work well with high targets and under pressure • Must be creative and adaptable to the changing market trends

Knowledge of Hindi is must.

RESPONSIBILITIES 

• Play a fundamental role in setting up new businesses’ accounts; take responsibility for the effective on-boarding of B2C customers. • Key member of the Pilot Process Team for setting up new process, create documentation & be capable of training the new team members. • Operate as a lead point of contact for any and all matters specific to your customers • Build and maintain long lasting customer relationships • Develop a trusted advisor relationship with Customers • Ensure timely and successful delivery of our solutions/ products according to the customer needs and objectives • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment • Assist with high severity requests or issue escalations as needed • Communicate clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders 

QUALIFICATIONS

Bachelor Degree any stream  

Or, know someone who would be a perfect fit? Let them know!

Hyderabad

Grid Logic Software Private Limited
500034 Hyderabad Directions info@gridlogic.in +91 040 23332727 View page

Workplace & culture

We are passionate about all that we do – our products, our company, our markets, our industry and everything in between. What keeps us close to each other is a shared intense desire to bring the best into the world and having fun while we’re at it! 

Already working at Grid Logic?

Let’s recruit together and find your next colleague.

email
@gridlogic.in
Teamtailor

Applicant tracking system by Teamtailor