Customer Support Rummy - RMG
Designation: Process Developer.
We are hiring across levels in the customer support team. The designation provided will be as per the experience level of the candidate.
- Experience: 2 to 7 Years
- Immediate Joiners Preferred
- Office Location: Hyderabad
- Flexible to work 24/7 shifts.
- Must have the ability to remain calm and helpful even when dealing with difficult situations. Demonstrate the ability to listen competently, collect relevant information from players, build rapport, and respond professionally to players.
PREFERRED SKILLS
•Have Call center/customer service experience (Chat, voice, & email).
• Deals with the investigation of cash withdrawal, deposit, and chargeback transactions.
• Prior experience in Sales and Business Development across diverse verticals, including gaming, entertainment, etc.
• A keen interest in and knowledge of the online gaming sector
• Strong communication, customer management, and interpersonal skills
• Ability to present and influence credibly and effectively at all levels of the organization
• Must be able to work well with high targets and under pressure
Knowledge of Hindi & Rummy is a must.
RESPONSIBILITIES
• Play a fundamental role in setting up new businesses’ accounts; take responsibility for the effective onboarding of B2C customers.
• Key member of the Pilot Process Team for setting up new processes, create documentation & be capable of training the new team members.
• Operate as a lead point of contact for any and all matters specific to your customers
• Build and maintain long-lasting customer relationships
• Develop a trusted advisor relationship with Customers
• Ensure timely and successful delivery of our solutions and products according to the customer's needs and objectives
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed
• Communicate clearly the progress of monthly and quarterly initiatives to internal and external stakeholders
QUALIFICATIONS
Bachelor's Degree any stream
- Department
- Operations
- Locations
- Hyderabad
Hyderabad
Workplace & culture
We are passionate about all that we do – our products, our company, our markets, our industry and everything in between. What keeps us close to each other is a shared intense desire to bring the best into the world and having fun while we’re at it!
About Gridlogic
Gridlogic has emerged as one of India’s rapidly growing groups with operations in 3 countries. Though young, the company is by no means short of expertise. It employs people worldwide and is well respected in India as one of the largest gaming technology companies, known for its aggressive approach, strong values and inspiring business ethics. We are a diversified technology services group with interests in gaming, data management and business transformation, and export high-tech gaming services to global partners.
Started in the year 2008, Gridlogic has enabled millions of players and technology clients and partners to ride the digital wave in creating value for all stakeholders. The group has been a market leader in producing innovative next generation technology for the regulated & emerging markets. It delivers end-to-end solutions to world leading brands and brought Artificial Intelligence (AI) into skill gaming as innovation.
Today, Gridlogic is one of the most sought after gaming technology service providers across the globe with high profile clients and holds a firm leadership position in the industry. It is also expanding into newer avenues and is emerging as a preferred employer in the industry with its new age people policies.
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